Legal
Terms and conditions
1. Who we are and how to contact us
Forum by Sendsorta is provided by Sendsorta Limited, registered in England and Wales with company number 15313070, whose registered office is 71-75 Shelton Street, London, England, WC2H 9JQ. Contact us at info@sendsorta.co.uk, which is also our address for support and for any notice under these terms.
2. These terms
These terms apply when you use this website, the demo, the forum directory, or the platform itself. By using any of them you accept these terms. If you are accepting on behalf of an organisation, you confirm you have authority to bind it, and “you” means that organisation.
Where we have signed a separate written agreement with your organisation, that agreement takes precedence over these terms to the extent they conflict.
3. What the service is
Forum by Sendsorta is a hosted platform for running a Parent Carer Forum or similar organisation: working groups, actions, decisions, meetings and documents, multi-grant finance, membership, feedback forms, controlled publishing, and a member application.
It complements the tools you already use. Accounting, case management, and legal or professional advice all remain with your own systems and your own qualified advisers. Treat everything the platform produces as an input to your own judgement.
4. Accounts
Accounts are for named individuals and must not be shared. You are responsible for keeping access to your email account secure, since sign-in is by emailed link, and for everything done under your account. Tell us promptly if you believe an account has been compromised.
Your organisation controls who holds which role and what each role can do. We are not responsible for how your organisation chooses to allocate access internally.
5. The forum directory and claiming a forum
We list Parent Carer Forums in England using information those organisations already publish, so that parent carers can find their local forum whether or not it uses our platform. A listing does not imply the forum endorses, uses or is affiliated with us.
A forum may claim its listing by signing in with the contact address it already publishes. Claiming gives control of the listing and creates a workspace. If you claim a forum you confirm you are authorised to act for it. We may reverse a claim we reasonably believe was made without authority.
If you are listed and want the listing corrected or removed, email us and we will action it.
6. The demo
The demo contains fictional data about a fictional forum. Any resemblance to a real forum, person or set of finances is unintentional. Do not enter real personal information into the demo. We may reset or withdraw it at any time.
7. Acceptable use
You must not:
- break any law, or infringe anyone’s rights;
- upload content that is unlawful, defamatory, harassing, or that you have no right to share;
- enter special category information, or identifiable information about a child, other than as the platform expressly provides for;
- attempt to access another organisation’s data, probe or test security without our written permission, or interfere with the service;
- reverse engineer the service, or copy it to build a competing product;
- resell or provide the service to a third party as a bureau; or
- use it to send unsolicited marketing.
Responsible security research is welcome. Please report anything you find to info@sendsorta.co.uk before disclosing it.
8. Your data stays yours
You own everything your organisation puts into the platform. We claim no ownership of it and will not use it to advertise to you, sell to anyone, or train an AI model.
We use it only to provide, secure and support the service on your instructions, and to produce aggregated statistics that cannot identify you or your organisation.
9. Data protection
For information inside your workspace, your organisation is the controller and we are the processor. Each of us will comply with UK data protection law, and we will process that information only on your documented instructions under a data processing agreement, which forms part of these terms.
For this website, the directory, registrations of interest, and our own account and billing records, we are the controller. Our privacy policy explains that.
We will help you respond to individuals exercising their rights, and will tell you without undue delay if we become aware of a personal data breach affecting your information.
10. AI features
AI assistance is switched off by default. If your organisation turns it on, it drafts and suggests only. It cannot approve spending, assign roles, publish anything, delete anything, or complete work on its own. A named person reviews every suggestion before it is used, and remains responsible for the result.
11. Fees and payment
Subscriptions are priced by band, based on the number of people who hold a membership of your forum. Everyone in your forum is counted, from parent carers to the people who run it. Parent carers use Forum for free, and your forum pays for them.
You may be offered an introductory free period. After it ends, fees are payable in advance for the period you have chosen, whether annual or monthly. A year paid annually costs ten months of the monthly rate.
We invoice you and you pay by bank transfer. We do not take card payments and do not store payment card details. Invoices are due within 30 days of the invoice date. We may charge interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998.
Fees exclude VAT, which we will add where it applies. We may change our prices, and will give you at least one week’s written notice before a change takes effect for you. A price change never applies part way through a period you have already paid for, so for an annual subscription a new price can only take effect at your next renewal.
12. If an invoice goes unpaid
We will chase an overdue invoice, and we will talk to you before we do anything else. Where an invoice stays unpaid, we may suspend your forum: it stops accepting new members and comes off the public directory, and everybody keeps their account. We decide that case by case, and we can reverse it as soon as the account is brought up to date.
We will keep your data whatever happens to an invoice. Your records stay readable and exportable throughout, because they are yours.
13. Ending the agreement
You may end your subscription at any time, effective at the end of your current paid period. Fees already paid are not refundable except where the law requires it, or where we have materially broken these terms.
Either of us may end the agreement immediately in writing if the other materially breaches these terms and does not put it right within 30 days of being asked, or becomes insolvent.
We may suspend access immediately where necessary to protect the service, comply with the law, or stop serious misuse. We will tell you why and restore access as soon as the reason has gone.
14. Getting your data out
You can export your data at any time while your account is active. For 30 days after the agreement ends we will provide an export on request. After 90 days we will delete your data, apart from anything we must keep by law and anything held in backups, which is deleted as backups rotate.
15. Availability and support
We aim to keep the service available and to fix problems promptly, but we do not promise uninterrupted or error-free operation unless we have agreed a separate service level agreement with you.
We may carry out maintenance, and will give reasonable notice of planned work that will interrupt the service where we can. Support is by email during UK business hours.
16. Changes to the service and these terms
We improve the service continuously and may add, change or remove features. We will not make a change that materially reduces core functionality during a period you have paid for, without telling you first.
We may update these terms. For a material change we will give at least 30 days’ notice. If you do not accept it, you may end your subscription before it takes effect and we will refund the unused part of what you have paid.
17. Intellectual property
We own the platform, its software, design and documentation, and that ownership stays with us. What you get is a non-exclusive, non-transferable right to use the service for your own organisation for as long as the agreement lasts.
Your name and logo remain yours. We will not use them publicly, for example as a customer reference, without your written permission.
18. Our liability to you
Our liability stays unlimited for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for anything else the law requires us to keep unlimited. These terms leave all of that fully intact.
Subject to that:
- we are not liable for loss of profit, loss of business, loss of anticipated savings, or any indirect or consequential loss;
- we are not liable for loss or corruption of data to the extent it results from something outside our control, or from your own failure to keep your own copies of anything critical; and
- our total liability in any 12-month period is limited to the fees you paid us in that period.
We provide the service with reasonable care and skill. Beyond that, and to the extent the law allows, we exclude all other warranties and conditions, whether express or implied.
These terms are for organisations acting in the course of a business or charitable activity. If you are a consumer, your statutory rights are unaffected.
19. Confidentiality
Each of us will keep the other’s confidential information confidential, use it only for the purposes of the agreement, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the recipient, was already lawfully known, or must be disclosed by law.
20. General
- Assignment. You may not transfer your rights without our written consent. We may assign the agreement to a successor of our business, on notice to you.
- Subcontracting. We may use the providers listed in our privacy policy, and remain responsible for what they do.
- Whole agreement. These terms, the privacy policy and the data processing agreement are the entire agreement between us on this subject.
- Severance. If a provision is found unenforceable, the rest continues in force.
- No waiver. Not enforcing a term is not a waiver of it.
- Third parties. Nobody other than you and us has rights under these terms under the Contracts (Rights of Third Parties) Act 1999.
- Events outside our control. Neither of us is liable for failure caused by something genuinely beyond reasonable control.
- Notices. Notices may be sent by email to the address each of us has given for the purpose.
21. Governing law
These terms and any dispute arising out of them, including non-contractual disputes, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, although if you are based in Scotland or Northern Ireland you may bring proceedings there.
See also our privacy policy.